Refund & Return Policy

At WearWare, we want every customer to have a smooth and satisfying shopping experience. We are committed to providing quality western apparel and reliable customer service. If your purchase does not meet your expectations, our return and refund process is designed to be simple and transparent.

Return Eligibility

We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:

  • Items must be unused, unworn, and in original condition

  • Items must include original tags, packaging, and accessories (if applicable)

  • Items must not show signs of washing, damage, alteration, or wear

  • Proof of purchase must be provided

If you ordered the wrong size, color, or item by mistake, return shipping costs will be the customer’s responsibility.

Returns requested after the 30-day return period will not be accepted.

Return Method

All returns must be processed by mail. We currently do not accept in-store returns for online purchases.

Return Shipping Label

For eligible returns that meet our return requirements:

  • Customers are responsible for return shipping costs for change-of-mind returns, incorrect size selection, or ordering mistakes.

  • For defective, damaged, or incorrect items received, WearWare will assist and may provide a prepaid return shipping label.

To return an item:

  1. Contact our customer support team with your order details.

  2. Receive return instructions from our support team.

  3. Pack the item securely with original tags and packaging.

  4. Ship the package using the provided return instructions.

If you need assistance with your return label or return process, please get in touch with us.

Restocking Fee

We do not charge any restocking fees for eligible returns.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately.

Please provide:

  • Clear photos of the item and any damage

  • Order number and purchase details

  • Description of the issue

Please contact our customer service team within 7 days of delivery. Claims submitted after this period or without supporting information may not be eligible for refund or replacement.

Email: support@wearware.store

Refund Processing

Once we receive and inspect your returned item, please allow up to 7 business days for your refund to be processed.

Approved refunds will be issued to the original payment method used during checkout.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Shipping Information

  • Processing Time: 0–2 business days

  • Transit Time: 3–5 business days

  • Total Delivery Time: 3–7 business days

  • Order Cut-Off Time: 05:00 PM

  • Shipping Method: Free Shipping

  • Shipping Region: United States only

Contact Information

If you have any questions regarding returns, refunds, or order assistance, please contact us:

WearWare
Western Apparel Store
Website: https://wearware.store/
Phone: +1 516 675 6655
Email: support@wearware.store
Physical Address: 1074 Adams Ave, Franklin Square, NY 11010, United States

Business Hours: Monday — Sunday (Open 24 Hours)
Response Time: Our customer support team responds to customer inquiries as soon as possible.