{"id":13,"date":"2026-07-11T20:53:16","date_gmt":"2026-07-11T20:53:16","guid":{"rendered":"https:\/\/wearware.store\/?page_id=13"},"modified":"2026-07-11T21:46:38","modified_gmt":"2026-07-11T21:46:38","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/wearware.store\/?page_id=13","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<div class=\"row row-full-width\"  id=\"row-195322718\">\n\n\n\t<div id=\"col-468273930\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h1 style=\"text-align: center;\">Refund &amp; Return Policy<\/h1>\n<p>At <strong>WearWare<\/strong>, we want every customer to have a smooth and satisfying shopping experience. We are committed to providing quality western apparel and reliable customer service. If your purchase does not meet your expectations, our return and refund process is designed to be simple and transparent.<\/p>\n<h2>Return Eligibility<\/h2>\n<p>We accept returns within <strong>30 days of the delivery date<\/strong>. To qualify for a return, the item(s) must meet the following conditions:<\/p>\n<ul>\n<li>\n<p>Items must be unused, unworn, and in original condition<\/p>\n<\/li>\n<li>\n<p>Items must include original tags, packaging, and accessories (if applicable)<\/p>\n<\/li>\n<li>\n<p>Items must not show signs of washing, damage, alteration, or wear<\/p>\n<\/li>\n<li>\n<p>Proof of purchase must be provided<\/p>\n<\/li>\n<\/ul>\n<p>If you ordered the wrong size, color, or item by mistake, return shipping costs will be the customer&#8217;s responsibility.<\/p>\n<p>Returns requested after the 30-day return period will not be accepted.<\/p>\n<h2>Return Method<\/h2>\n<p>All returns must be processed by mail. We currently do not accept in-store returns for online purchases.<\/p>\n<h2>Return Shipping Label<\/h2>\n<p>For eligible returns that meet our return requirements:<\/p>\n<ul>\n<li>\n<p>Customers are responsible for return shipping costs for change-of-mind returns, incorrect size selection, or ordering mistakes.<\/p>\n<\/li>\n<li>\n<p>For defective, damaged, or incorrect items received, WearWare will assist and may provide a prepaid return shipping label.<\/p>\n<\/li>\n<\/ul>\n<p>To return an item:<\/p>\n<ol>\n<li>\n<p>Contact our customer support team with your order details.<\/p>\n<\/li>\n<li>\n<p>Receive return instructions from our support team.<\/p>\n<\/li>\n<li>\n<p>Pack the item securely with original tags and packaging.<\/p>\n<\/li>\n<li>\n<p>Ship the package using the provided return instructions.<\/p>\n<\/li>\n<\/ol>\n<p>If you need assistance with your return label or return process, please get in touch with us.<\/p>\n<h2>Restocking Fee<\/h2>\n<p>We do not charge any restocking fees for eligible returns.<\/p>\n<h2>Damaged, Defective, or Incorrect Items<\/h2>\n<p>If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately.<\/p>\n<p>Please provide:<\/p>\n<ul>\n<li>\n<p>Clear photos of the item and any damage<\/p>\n<\/li>\n<li>\n<p>Order number and purchase details<\/p>\n<\/li>\n<li>\n<p>Description of the issue<\/p>\n<\/li>\n<\/ul>\n<p>Please contact our customer service team within <strong>7 days of delivery<\/strong>. Claims submitted after this period or without supporting information may not be eligible for refund or replacement.<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:support@wearware.store\">support@wearware.store<\/a><\/p>\n<h2>Refund Processing<\/h2>\n<p>Once we receive and inspect your returned item, please allow up to <strong>7 business days<\/strong> for your refund to be processed.<\/p>\n<p>Approved refunds will be issued to the original payment method used during checkout.<\/p>\n<p>Please note that your bank or payment provider may require additional processing time before the refund appears in your account.<\/p>\n<h2>Shipping Information<\/h2>\n<ul>\n<li>\n<p><strong>Processing Time:<\/strong> 0\u20132 business days<\/p>\n<\/li>\n<li>\n<p><strong>Transit Time:<\/strong> 3\u20135 business days<\/p>\n<\/li>\n<li>\n<p><strong>Total Delivery Time:<\/strong> 3\u20137 business days<\/p>\n<\/li>\n<li>\n<p><strong>Order Cut-Off Time:<\/strong> 05:00 PM<\/p>\n<\/li>\n<li>\n<p><strong>Shipping Method:<\/strong> Free Shipping<\/p>\n<\/li>\n<li>\n<p><strong>Shipping Region:<\/strong> United States only<\/p>\n<\/li>\n<\/ul>\n<h2>Contact Information<\/h2>\n<p>If you have any questions regarding returns, refunds, or order assistance, please contact us:<\/p>\n<p><strong>WearWare<\/strong><br \/>Western Apparel Store<br \/><strong>Website:<\/strong>\u00a0<a href=\"https:\/\/wearware.store\/\">https:\/\/wearware.store\/<\/a><br \/><strong>Phone:<\/strong>\u00a0<a href=\"tel: +1 516 675 6655\">+1 516 675 6655<\/a><br \/><strong>Email:<\/strong>\u00a0<a href=\"mailto:support@wearware.store\">support@wearware.store<\/a><br \/><strong>Physical Address:\u00a0<\/strong><a href=\"https:\/\/www.google.com\/maps\/place\/WearWare\/@40.7010146,-73.6825236,580m\/data=!3m1!1e3!4m15!1m8!3m7!1s0x89c263179d006705:0x8a77c9f253f77d0e!2s1074+Adams+Ave,+Franklin+Square,+NY+11010!3b1!8m2!3d40.7010106!4d-73.6799487!16s%2Fg%2F11c0_x6xvw!3m5!1s0x89c2630924134ee3:0xaf2b2907775a8f02!8m2!3d40.7010068!4d-73.6799489!16s%2Fg%2F11x6jjv3gv?authuser=0&amp;entry=ttu&amp;g_ep=EgoyMDI2MDcwOC4wIKXMDSoASAFQAw%3D%3D\">1074 Adams Ave, Franklin Square, NY 11010, United States<\/a><\/p>\n<p><strong>Business Hours:\u00a0<\/strong>Monday \u2014 Sunday (Open 24 Hours)<br \/><strong>Response Time:<\/strong>\u00a0Our customer support team responds to customer inquiries as soon as possible.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wearware.store\/index.php?rest_route=\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wearware.store\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wearware.store\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wearware.store\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wearware.store\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13"}],"version-history":[{"count":4,"href":"https:\/\/wearware.store\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":209,"href":"https:\/\/wearware.store\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions\/209"}],"wp:attachment":[{"href":"https:\/\/wearware.store\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}